User journeys · Metra head office

Notice, move-out and the deposit

Endings are where trust is won or lost. Metra Thrive runs move-outs as a pipeline — notice, pre-inspection, final inspection, deposit, closed — so the deposit conversation happens with photographs and itemised deductions, and the empty home goes straight into make-ready.

The full run, recorded

Recorded in the live product at 1280 × 800 against the seeded portfolio — unedited.

01

Record the notice

Move date and reason, captured once. The home flips to 'notice' with its availability date, so lettings can start marketing the day the letter arrives — not the day the keys return.

Step 1: Record the notice
02

Walk the pipeline

Each move-out advances through its stages on a board. Inspections happen against the record, not against memory.

Step 2: Walk the pipeline
03

Itemise the deductions

Cleaning, carpets, the wall that needs paint — line by line, each with an amount, building to a transparent deposit statement.

Step 3: Itemise the deductions
04

Close and refund

Closing posts the deposit disposition to the resident's timeline — refunded amount, withheld amount, and why. The household record retires gracefully.

Step 4: Close and refund
05

The turn starts itself

The same click opens a make-ready work order on the empty home. Void days are the enemy; the platform doesn't wait for someone to remember.

Step 5: The turn starts itself
Next journey

The portfolio, building by building

369 buildings and 10,000 homes you can actually navigate — from region to building to the individual front door.