Four chapters, one system.
Metra Thrive is not a lettings tool with add-ons — it is one operating platform whose chapters share a single record of people, homes and money. Here is what each chapter does, and how they hand work to each other.
From enquiry to keys, without a gap to fall through.
A queue that owns the follow-up
Every enquiry becomes a guest card with a readiness score and a due follow-up. The leasing queue orders the whole team's day — first responses, viewing prep, referencing to review, signatures to chase — so the next best step is always the top row.
Viewings, quotes and applications on the record
Guided, self-guided and live-video viewings book straight from the card into one calendar. Quotes price five term lengths against the exact home, seasonally adjusted. Applications carry referencing — pass, pass with guarantor, or refer — and the decision is yours, on the record.
Tenancy e-sign to move-in
Draft, send, sign, countersign — then a move-in checklist, and one activation that creates the resident, fills the home and closes the enquiry as let. The first half of the lifecycle hands the baton without dropping it.
A household record that earns renewals.
The ledger, always reconciled
Rent charges, payments, the occasional late fee — a statement per household that always adds up, portfolio-wide arrears that move the moment money is recorded, and a Collections view for the households that need a conversation.
Repairs that close the loop
Reports triage by priority onto a live board, book against real contractor diaries, and post their completion to the resident's own timeline. Gas-safety visits sit in the same flow as burst pipes — routine and urgent, one system.
Renewals before they're voids
Every tenancy ending in the next 120 days, with offers drafted against today's rent and accepted straight into a new term. Endings run as a five-stage pipeline to a transparent deposit statement — and the make-ready opens itself.
The fee engine — payouts computed from live lettings events.
Statements nobody typed
Each operator's monthly line — collections, management percentage, new-let fees, renewal fees, maintenance markup, reimbursements — derives from events the platform witnessed itself. The management agreement, executed as software.
Draft, approve, pay
The current month drafts live as work happens. Freeze it into a run, read any line's arithmetic, approve it with a named approver, mark it paid — a full audit trail from event to remittance.
Reports from the working data
Lettings funnel and source conversion, repair turnaround and occupancy watchlists, remittance against fees and arrears ageing — computed from the same database the work happens in. There is no second version of the truth.
Operators and contractors, first-class citizens.
Managing agents in their own scope
Agents sign in to the same platform, narrowed to the homes they manage. Their pipeline is their own; their numbers are the numbers head office reads. Boundaries are enforced by the platform on every screen and every request.
Repair partners get a product
A job-centric app across every operator that instructs them: accept, book, complete, invoice — at prices agreed up front. The month-end reconciliation conversation simply retires.
Head office keeps the whole picture
Scorecards per operator from live operations, fee schedules as data, and the cross-company views — like a contractor's full book of work — that only the platform can see.
Watch it work, journey by journey.
Eighteen recorded walkthroughs in the live product — every screen real, every number computed from the seeded 10,000-home portfolio.