User journeys · Metra head office

The resident record and a payment

Every resident has one record: tenancy dates, rent, deposit, contact details, and a ledger that reads like a bank statement — charges, payments, the odd late fee — always reconciled to the balance on file. Recording money takes seconds and shows up everywhere it should.

The full run, recorded

Recorded in the live product at 1280 × 800 against the seeded portfolio — unedited.

01

Open the household

The record shows the tenancy at a glance — and the balance, honestly. This household is behind; the ledger shows exactly how that happened.

Step 1: Open the household
02

The ledger tells the story

Monthly rent charges, the payments that met them, and the late fee that followed the miss — every line dated and labelled. No side spreadsheets, no 'let me check another system'.

Step 2: The ledger tells the story
03

Record the payment

Amount and method, one dialogue. The balance updates instantly, the ledger gains its line, and the timeline notes who took the payment.

Step 3: Record the payment
04

Arrears move portfolio-wide

The same payment flows into Collections and the arrears figures on the dashboard — because it's one database, not a nightly import.

Step 4: Arrears move portfolio-wide
Next journey

A repair, raised and resolved

From 'the boiler's cold' to a completed, costed job — assigned to a real contractor with a real diary.