User journeys · Metra head office

Three sign-ins, one platform

Metra Thrive is one system with three front doors. Head office signs in to the whole portfolio; a managing agent signs in to the homes they run; a repair partner signs in to their own book of work. Nobody installs anything, nobody exports anything — the boundaries are drawn by the platform, not by copies of spreadsheets.

The full run, recorded

Recorded in the live product at 1280 × 800 against the seeded portfolio — unedited.

01

One sign-in screen for every party

Everyone starts at the same door. The account decides everything that follows — there are no separate products to buy, sync or reconcile for agents and contractors.

Step 1: One sign-in screen for every party
02

Head office sees the whole estate

Signed in as Metra, the dashboard opens on the full picture: 10,000 homes, occupancy, exposure, arrears and the leasing funnel across every management company at once.

Step 2: Head office sees the whole estate
03

A managing agent sees only their patch

The same screen, signed in as PMMS, quietly narrows to the six buildings they manage. Their queue, their viewings, their arrears — and nothing that belongs to another operator.

Step 3: A managing agent sees only their patch
04

A repair partner sees a job-centric app

Aspect Maintenance doesn't get a cut-down landlord view — they get their own product: today's jobs, an urgent list, and the companies they work for, across every operator that instructs them.

Step 4: A repair partner sees a job-centric app
Next journey

A new enquiry becomes a guest card

From 'is the two-bed still available?' to a scored, owned, follow-up-scheduled lead in under a minute.