User journeys · Repair partner

A repair partner's whole day

Repair partners don't get a login to someone else's admin screen — they get their own product. Jobs to accept and book, a schedule, the sites they serve, and invoices that pay themselves on completion prices. Across every management company that instructs them, in one place.

The full run, recorded

Recorded in the live product at 1280 × 800 against the seeded portfolio — unedited.

01

The partner dashboard

Open jobs, urgent flags, this week's bookings, and earnings for the month — billed and awaiting payment. The whole business at breakfast.

Step 1: The partner dashboard
02

Accept and book a job

A new instruction arrives with the home, the fault and the resident's access notes. Booking it writes the visit into the shared record every side sees.

Step 2: Accept and book a job
03

Complete it

Marking the job complete prices it and tells the building's manager — and the resident's timeline — in the same second.

Step 3: Complete it
04

Invoices, already agreed

Completed work becomes an invoice line at the agreed price. Status tracks submitted and paid — the reconciliation conversation, retired.

Step 4: Invoices, already agreed
Next journey

A managing agent's scoped workspace

PMMS signs in and the platform is simply smaller — their six buildings, their queue, their arrears, nothing else.