User journeys · Metra head office

Managing companies and their fee schedules

Metra operates through managing agents, and the relationship lives or dies on two things: performance you can see, and fees everyone computes the same way. Each company's record carries both — a scorecard from live operations, and the fee schedule that drives every monthly payout.

The full run, recorded

Recorded in the live product at 1280 × 800 against the seeded portfolio — unedited.

01

The operator directory

Every management company with its tier, patch and headline numbers — occupancy, arrears, open work orders, active enquiries — computed from the same live data they work in.

Step 1: The operator directory
02

One company's scorecard

PMMS in focus: their buildings, their funnel, their arrears. The same numbers the agent sees in their own sign-in — there is only one version of the truth to argue about.

Step 2: One company's scorecard
03

The fee schedule, as data

Management percentage, new-let fee, renewal fee, maintenance markup. Not clauses in a PDF — parameters the payout engine reads directly.

Step 3: The fee schedule, as data
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The monthly payout run

Fees computed from live lettings events across 120 operators — drafted, approved and paid with a full audit trail.